Frequently Asked Questions

In our online shop, you can pay by credit card (Visa, Mastercard), PayPal, Apple Pay and Google Pay.

As long as your order has not yet been processed or dispatched, we will be happy to check whether it can be changed or cancelled. Please contact our shop team as soon as possible at shop@fehn.de or via our contact form.

Within Germany, we charge a flat shipping fee of €4.95 per order. Shipping is free for orders worth €40.00 or more. Read more

Your order will be processed internally within 1–3 working days. Delivery then takes a further 2–3 working days. Read more

We currently deliver within Germany only. Read more

Once your order has been dispatched, you will receive an email containing your tracking number, which you can use to check the status of your delivery at any time.

In this case, please contact us as soon as possible at shop@fehn.de or via our contact form. If there is visible damage caused during transit, it is also helpful to report this directly to the delivery driver.

You may cancel your order within 14 days of receiving the goods without giving any reason. A short notification by email to widerruf@fehn.de or via our online cancellation form is sufficient. Read more

After notifying us of your cancellation, you have a further 14 days to return the goods to us.

You are responsible for the direct cost of returning the goods unless the item is faulty or you received the wrong product. Read more

Your refund will be issued within 14 days of receiving your cancellation notice. However, we may withhold the refund until we have received the goods or you have provided proof of return.

Please contact our customer service team and describe the fault in as much detail as possible. You can use our contact form or email us at service@fehn.de. Read more

Please provide a description of the fault, the item number and batch number, and photos if applicable. For musical toys, we also need to know the melody played by the musical mechanism.

No. Please do not return any goods without contacting us first. We will agree the next steps with you individually. Please contact us at service@fehn.de or via our contact form. Read more

In the event of a justified complaint, we will of course cover the return shipping costs.

Your statutory warranty rights apply. During this period, we will provide an appropriate solution for justified defects. Please contact our customer service team at service@fehn.de or via our contact form.

Yes. All Fehn products are tested by accredited, independent testing institutes and comply with the applicable European safety requirements. Read more

Our products are tested in particular in accordance with the European toy safety standard EN 71 and other legal requirements. Among other things, the material properties and compliance with the applicable safety requirements are assessed. Read more

Our products are tested for compliance with the applicable legal requirements. This includes, among other things, testing for harmful substances, plasticisers and bisphenol A.

Yes. Our products are designed to meet the needs of babies. The materials used are resistant to saliva and perspiration in accordance with legal requirements. Read more

Many of our products are suitable from birth. We also provide age recommendations based on a child's stage of development.

The age recommendation indicates when a product is particularly suitable for your child. It is not a restriction, but is intended to help you choose the right product.

You can find the material details on the relevant product page. The materials used are tested in accordance with our quality requirements.

Our products are carefully designed and manufactured so that they can accompany families in everyday life for as long as possible. Should a repair nevertheless become necessary, our repair service will be happy to help. Read more

Please follow the care instructions on the product label. Many products can be washed at 30°C, while some should be cleaned by hand.

Our customer service team will be happy to provide you with a new instruction manual. Simply contact us at service@fehn.de or via our contact form.

In many cases, we can manufacture replacement parts, such as pendants or musical mechanisms. Please contact our customer service team at service@fehn.de or via our contact form.

Yes. Our repair service helps to keep favourite products in use for as long as possible. Depending on the fault, we may carry out a repair or replace individual components. Please contact us at service@fehn.de or via our contact form. Read more

For removable musical mechanisms, we will send a replacement part within the two-year warranty period. For permanently fitted musical mechanisms, we will assess whether a repair or replacement is possible. Please contact our customer service team at service@fehn.de or via our contact form.

With as detailed a description as possible or a photo, we will be happy to check whether we can offer a solution. Please email us at service@fehn.de or use our contact form.

Fehn products are manufactured at our own production facilities in Sri Lanka. Thanks to the close collaboration between our development site in Germany and our own production facilities, we oversee the entire manufacturing process – from the initial product idea to the finished product. Read more

Quality is monitored throughout the entire development and manufacturing process by means of defined testing and inspection procedures. These include material testing, inspections during production and final product testing. Read more

Our production company Paradise Toys works according to defined quality processes and is certified, among other things, to ISO 9001:2015 for quality management and ISO 14001:2015 for environmental management. The production facilities are also regularly audited as part of amfori BSCI. Read more

You can reach us by email at service@fehn.de or via our contact form.

No, we do not currently operate a factory shop.