Frequently Asked Questions

Fehn is a German family-owned company based in Rödental, Bavaria, and has been developing baby toys for babies and toddlers aged 0 to 18 months since 1949. Fehn products are developed and designed at the company’s headquarters and development site in Rödental. The company remains family-owned and is now managed by the third generation. Over the decades, the range has evolved from porcelain dolls and mechanical toys to baby toys. Find out more about Fehn and discover more about Fehn’s history.

Fehn products are developed at our development site in Germany and manufactured at our own production facilities in Sri Lanka. Close collaboration between our product development team and our own manufacturing operations allows us to oversee the entire production process, from the initial product idea to the finished product. Find out more about production at Fehn.

Fehn combines many years of experience in developing baby toys with its own product development in Germany and its own manufacturing facilities in Sri Lanka. An in-house team of toy designers gives the products their distinctive character. Defined testing and inspection processes accompany development and manufacture. In addition, the products are tested by accredited independent testing institutes in accordance with the applicable European safety requirements. Find out more about quality and product safety at Fehn.

For babies from birth, Fehn offers comforters, musical toys, soft grasping toys, mobiles and activity arches, among other products. Discover Fehn baby toys suitable from 0+ months.

For babies aged 3 months and over, Fehn offers educational toys and activity animals with a variety of play and discovery features. Depending on the product, these may include different materials and shapes as well as grasping, tactile, rattling or crinkling elements. Discover Fehn baby toys suitable from 3+ months.

You can find the specific age recommendation on the relevant product page and in the product information. Please also observe the safety information andwarnings for the individual product.

Baby toys that small hands can easily grasp and hold are particularly suitable. At Fehn, these include grasping toys, rattle rings, mini rattles and rainmakers. Different shapes, materials and play features also encourage babies to touch and explore. Discover grasping toys from Fehn.

For travelling, Fehn offers a range of compact baby toys that, depending on the product, can be used on a stroller or infant car seat. Examples include activity spirals, pram toys, activity toys and activity cubes for on the go. Please follow the instructions for attaching and using the individual product. Discover Fehn toys for travelling.

When choosing a baby toy, you can consider your child’s age and stage of development as well as how you would like to use the toy. The age recommendations and product features on the relevant Fehn product pages can help you choose a suitable toy. You can also browse the Fehn range by product type, such as musical toys, comforters, grasping toys or activity toys.

A comforter is a soft companion that babies can cuddle, grasp and explore through touch. Fehn comforters are suitable from birth (0+ months) and combine soft materials with child-friendly animal characters and a variety of details to discover. Discover Fehn comforters.

A baby musical toy combines a soft toy character with a music chime mechanism that plays a melody when the cord is pulled. All Fehn musicals are suitable from birth (0+ months). You can find the specific melody and further product information on the relevant product page. Discover Fehn musicals.

An activity quilt with an activity arch provides babies with a soft surface to lie on and a variety of play and discovery features. Fehn 3-D activity mats combine an activity arch and play mat with different characters and play elements for grasping, touching and exploring. You can find the specific age recommendation on the relevant product page. Discover Fehn 3-D activity mats and activity arches.

A baby mobile gives babies moving figures to watch. Fehn musical mobiles combine lovingly designed characters with a melody and are suitable from birth. They must be positioned out of the baby’s reach and are intended for visual observation. They can be attached to suitable cots or rails, the specific requirements and instructions for safe installation can be found on the relevant product page. Discover Fehn musical mobiles.

Suitable gifts for a new baby include products that can be used from birth or create a special keepsake for the occasion. At Fehn, these include comforters, musical toys, grasping toys and cuddly toys. Fehn’s “Hello Little One” cuddly toys are a particularly special new-baby gift idea. A banknote can be attached to them, combining a cuddly toy with a monetary gift. Discover the “Hello Little One” cuddly toy.

How a Fehn product should be cleaned depends on the individual item and the materials used. Many Fehn cuddly toys and comforters are machine washable at 30°C, while other products should be cleaned by hand. Care requirements may vary depending on the product and material. The care instructions on the product label therefore always take precedence.

For Fehn musical toys with a removable music box mechanism, the mechanism must be removed before washing. The soft toy can then be cleaned in accordance with the care instructions on the product label. For musical toys with an integrated washable mechanism, please follow the product-specific care instructions.

Fehn musical toys with a removable chime mechanism have a safety zip. It can be opened with the help of a paper clip so that the mechanism can be removed. After reinserting the mechanism, the safety zip must be closed completely.

Each Fehn musical toy and musical mobile is supplied with a specific melody, which cannot be freely selected when purchasing the product. However, models with a removable music box mechanism allow it to be replaced with a separately available spare mechanism. Fehn currently offers twelve different melodies for each mechanism size as replacement mechanisms. Musical toys with an integrated washable mechanism are excluded: the mechanism cannot be replaced and is available exclusively with Brahms’ Lullaby. Discover replacement musical chimes from Fehn.

If the chime mechanism in a Fehn musical toy stops working, our customer service team will be happy to help. Depending on the circumstances, a replacement mechanism can be fitted in models with a removable mechanism. For permanently installed mechanisms, we will assess individually whether a repair or replacement is possible. Contact our customer service team at service@fehn.de or via our contact form.

Depending on the product, spare parts are available for various Fehn products. These include music box mechanisms and individual hanging toys, for example. Our customer service team can also assess individually whether a suitable spare part or another solution can be offered for a Fehn product. Contact our customer service team at service@fehn.de or via our contact form.

If you no longer have the instructions for a Fehn product, our customer service team will be happy to provide another copy. Contact our customer service team at service@fehn.de or via our contact form.

Fehn baby toys are tested in accordance with the applicable European safety requirements. The products undergo defined testing and inspection processes during development and manufacture. They are also tested by accredited independent testing institutes. Depending on the product, this includes checks of mechanical and physical properties and the materials used.

The relevant requirements include, in particular, the European toy safety standard EN 71 and, depending on the product and its materials or functions, other applicable legal requirements. Please observe the age recommendation as well as the safety information and warnings for each product. Find out more about quality and product safety at Fehn.

EN 71 is a series of European standards governing toy safety. It sets out requirements and test methods for various aspects of safety, including mechanical and physical properties, flammability and certain chemical requirements. The parts of EN 71 that apply to a product depend on its materials, construction and functions. Find out more about quality and product safety at Fehn.

By affixing the CE marking, the manufacturer declares that a product meets the European requirements applicable to that product. On toys, the CE marking indicates that the manufacturer has assessed the product’s conformity with the relevant European safety requirements.

The materials used in Fehn products are tested for compliance with the applicable legal requirements. Depending on the material and product, this includes tests for relevant harmful substances, plasticisers and bisphenol A (BPA), among other things. Where relevant to the particular material and product, resistance to saliva and perspiration is also tested.

Depending on the item, Fehn products are made from different materials and fabric qualities selected to suit the individual product. These may include soft fabrics such as plush, velour, twill, muslin, jersey or corduroy, as well as other textile materials and combinations. Different fibres and filling materials are used depending on the product.

Fehn also offers cotton products in which both the outer materials and the filling are made from cotton. These products are identified by a cotton badge in the online shop and can be found using the corresponding highlights filter. Discover Fehn cotton products.

The outer materials and filling used are listed on the relevant product page. A precise fibre composition with percentages is provided where required under textile labelling legislation.

The safety information and warnings applicable to a Fehn product can be found on the relevant product page and, depending on the item, on the product, its packaging or in the accompanying instructions. Please follow the product-specific information before and during use.

Fehn began establishing its own manufacturing operations in Sri Lanka in 1984. In 1995, Fehn’s manufacturing company Paradise Toys was founded there. Fehn has therefore had its own manufacturing structures in Sri Lanka for several decades, working closely with product development in Germany. Find out more about Fehn’s history.

The quality of Fehn products is supported by defined testing and inspection processes throughout development and manufacture. These include material testing, inspections during production and final product checks. Through its own manufacturing operations in Sri Lanka and close collaboration with product development in Germany, Fehn oversees the production process from the initial product idea to the finished product. Find out more about production at Fehn.

Fehn’s manufacturing company Paradise Toys in Sri Lanka is certified to ISO 9001:2015 for quality management and ISO 14001:2015 for environmental management. The production facilities are also regularly audited under amfori BSCI. Find out more about production at Fehn.

ISO 9001:2015 is an international standard for quality management systems and defines requirements for structured quality processes. ISO 14001:2015 sets out requirements for environmental management systems and supports the systematic consideration of environmental aspects in business processes. Under amfori BSCI, production facilities are audited against defined social requirements in the supply and production chain. Fehn’s manufacturing company Paradise Toys works in accordance with these management and audit frameworks. Find out more about production at Fehn.

If a Fehn product has a defect or fault, please contact our customer service team first. Send us a brief description of the problem and, where possible, clear photographs of the product. We will assess the case individually and agree the next steps with you. Contact our customer service team at service@fehn.de or via our contact form. Find out more about making a complaint to Fehn.

To assess a complaint, we need the product’s item number and batch number, as well as the approximate purchase date. You can find the item and batch numbers on the short label sewn directly into the product alongside the manufacturer and care information. Please also send us a brief description of the fault and, where possible, clear photographs.

The approximate purchase date helps us determine whether the product is still within the statutory warranty period. Find out more about making a complaint to Fehn.

No. Please do not return a product to Fehn without being asked to do so. Contact our customer service team first and send us the required information and photographs of the fault. We will assess the case and then let you know whether and how the product should be returned to us. You can contact our customer service team at service@fehn.de or via our contact form. Find out more about making a complaint to Fehn.

If a complaint is valid, we will cover the cost of any necessary return. Our customer service team will agree the next steps with you in advance and explain how the product should be returned. You can contact our customer service team at service@fehn.de or via our contact form. Find out more about making a complaint to Fehn.

Fehn products are covered by the statutory rights relating to faulty goods. If a product is faulty, your primary point of contact is generally the retailer from whom you purchased it. If the product was purchased directly from the Fehn online shop, you can contact our customer service team at service@fehn.de or via our contact form.

Yes. As the manufacturer, Fehn offers a repair service for Fehn
products. Please contact our customer service team by email in advance and send us information and, where possible, photographs of the damaged product. We will assess what repair is possible and whether the required fabrics or spare parts are still available. Particularly for older products, a repair may depend on the availability of suitable materials or spare parts. You can contact our customer service team at service@fehn.de or via our contact form. Find out more about Fehn’s repair service.

In most cases, Fehn can identify an older or lost product from a photograph. Please send our customer service team clear photographs of the product. If we can identify the item, we will be happy to provide further information about it. You can contact our customer service team at service@fehn.de or via our contact form.

Fehn products can be purchased directly from the Fehn online shop and from numerous retail partners in Germany and abroad. Depending on the retailer, Fehn products may be available online or in physical shops. The range available may vary by retailer. Discover Fehn products in the online shop.

Fehn products are also available outside Germany through various international retail partners.

A product marked “Coming soon” in the Fehn online shop is only temporarily unavailable. Products that have been permanently discontinued are marked differently or removed from the online shop.

In the Fehn online shop, you can pay using the payment methods offered at checkout. These include credit cards, such as Visa and Mastercard, Apple Pay, Google Pay and PayPal. The payment methods actually available are displayed during the ordering process and may vary in individual cases.

If your order has not yet been processed or dispatched, we will be happy to check whether a change or cancellation is possible. Please contact our shop team as soon as possible at shop@fehn.de or via our contact form.

For orders from the Fehn online shop delivered within Germany, we charge a flat delivery fee of €4.95 per order. Delivery is free for orders with a value of €40.00 or more. All prices include statutory VAT. View our shipping terms.

The internal processing time for an order is 1–3 working days, Monday to Friday, excluding public holidays. The order is then dispatched with GLS; delivery usually takes 2–3 working days. GLS delivers parcels from Monday to Saturday. View our shipping terms.

The Fehn online shop currently delivers only within Germany. Delivery to other countries is not currently available. View our shipping terms.

As soon as your order has left our warehouse, you will receive a dispatch confirmation by email containing a tracking number. You can use it to track the delivery status of your order with GLS. View our shipping terms.

If your order arrives damaged or is lost in transit, please contact us as soon as possible at shop@fehn.de or via our contact form. Where there is visible damage in transit, please ask the delivery driver to record it if possible. Failure to report the damage to the delivery driver, or contacting us at a later date, does not affect your statutory rights. However, the report helps us pursue our own claims against the delivery company or transport insurer. View our shipping terms.

Consumers may withdraw from an order placed in the Fehn online shop within 14 days of receiving the goods without giving a reason. The easiest way to exercise your right of withdrawal is to use our online withdrawal form. Alternatively, you may notify us of your withdrawal by email, for example, at widerruf@fehn.de. After using the online withdrawal form, you will automatically receive confirmation of receipt by email. Find out more about the right of withdrawal.

After withdrawing from an order, you have 14 days to return the goods to Fehn. You are responsible for the direct cost of returning the goods when exercising the right of withdrawal. The deadline is met if you send the goods before the 14-day period has expired. If the product is faulty, however, please contact our customer service team before returning it. For complaints, we will agree the next steps with you individually. You can contact our customer service team at service@fehn.de or via our contact form. Find out more about complaints or about the right of withdrawal.

Following a withdrawal, Fehn will refund the payments received, including the cost of the least expensive standard delivery option offered, no later than 14 days after receiving the withdrawal notice. As a rule, we use the same payment method that was used for the original order. We may withhold the refund until we have received the goods or you have provided evidence that you have returned them, whichever occurs first. Find out more about the right of withdrawal.