Frequently Asked Questions

In our online shop you can pay by credit card (Visa, Mastercard), PayPal, Apple Pay and Google Pay.

As long as your order has not yet been processed or shipped, we will gladly check if a change or cancellation is possible. Please contact our shop team as soon as possible at shop@fehn.de or via our contact form.

Within Germany, we charge a flat shipping rate of €4.95 per order. For orders over €40.00, shipping is free. Read more

Your order will be processed internally within 1–3 business days. The subsequent shipping time is 2–3 business days. Read more

Currently, shipping is only available within Germany. Read more

After shipping, you will receive an email with your tracking number, which you can use to check the status of your delivery at any time.

In this case, please contact us as soon as possible at shop@fehn.de or via our contact form. In case of visible transport damage, it also helps to note this directly with the delivery person.

You can cancel your order within 14 days of receiving the goods without giving a reason. A short notification by email to widerruf@fehn.de or via our contact form is sufficient. Read more

After declaring your cancellation, you have another 14 days to return the goods to us.

You bear the direct costs of the return yourself, unless there is a defect or a wrong delivery. Read more

The refund will be issued within 14 days of receipt of your cancellation. However, we may withhold the refund until we have received the goods or proof of shipment is provided.

Please contact our customer service and describe the defect as accurately as possible. Use our contact form or write to us at service@fehn.de. Read more

A description of the defect, the item and batch number, and possibly photos are helpful. For musical mobiles, we also need the melody of the musical mechanism.

No. Please do not return any goods unsolicited. We will agree on the further procedure individually with you. Please contact us at service@fehn.de or via our contact form. Read more

In the case of justified complaints, we will, of course, cover the return costs.

The statutory warranty rights apply. Within this period, we will find a suitable solution for justified defects. Please contact our customer service at service@fehn.de or via our contact form.

Yes. Your child's safety is our highest priority. All products are tested by independent testing institutes and comply with the applicable European safety requirements. Read more

Our products are tested in particular according to the European toy standard EN 71 and other legal requirements. This includes checks on safety, material properties and harmful substances. Read more

All products are regularly tested for harmful substances, plasticizers and bisphenol A and comply with legal requirements.

Yes. Our products are designed to meet the demands of babies. The materials used are saliva- and sweat-resistant according to legal requirements. Read more

Many of our products are suitable from birth. In addition, we provide age recommendations based on the child's developmental stage.

The age recommendation serves as a guide for when a product is particularly suitable for your child. It is not a restriction, but rather helps with selection.

The exact material specifications can be found on the respective product page and on the product label. We pay attention to high-quality and tested materials.

Our products are designed for long-term use and are carefully crafted to accompany babies well through everyday life.

Please note the care instructions on the respective product label. Many products are washable at 30 °C, some should be hand washed.

Our customer service will gladly provide you with a new instruction manual. Simply contact us at service@fehn.de or via our contact form.

In many cases, we can reproduce spare parts, such as pendants or musical movements. Please contact our customer service at service@fehn.de or via our contact form.

Yes. Our repair service helps to keep favorite products for as long as possible. Depending on the defect, we carry out repairs or replace individual components. Please contact us at service@fehn.de or via our contact form. Read more

For removable musical movements, we will send a replacement part within the two-year warranty period. For permanently installed musical movements, we will individually check for repair or replacement. Please contact our customer service at service@fehn.de or via our contact form.

With as accurate a description or photo as possible, we will gladly check if we can offer a solution. Write to us at service@fehn.de or use our contact form.

Fehn products are manufactured in our own production facilities in Sri Lanka according to German quality standards. This allows us to have direct influence on materials, processing, and quality. Read more

Through our own production, we have direct influence on quality, materials, and working conditions and can continuously monitor and improve them.

We focus on durable and repairable products, continuously optimize our processes, and invest in sustainable solutions such as renewable energies. Read more

Our production facilities are regularly inspected according to recognized standards. We place great importance on fair working conditions and long-term partnerships.

You can reach us by email at service@fehn.de or via our contact form.

No, we do not currently offer a factory outlet.