Terms & Conditions

of Fehn GmbH & Co. KG for Website and Online Store

Last updated: April 14, 2026

Contents

1. Provider, Scope of Application, Definitions

1.1 The following Terms and Conditions apply to all contracts concluded between you and us as the provider (Fehn GmbH & Co. KG) via our online store / website. Unless otherwise expressly agreed, the inclusion of the customer’s own general terms and conditions is hereby rejected. Insofar as offers or sales are made via social media and the contract is concluded exclusively through our online store, these Terms and Conditions shall also apply.

1.2 A consumer is any natural person who enters into a legal transaction for purposes that predominantly cannot be attributed to their commercial or independent professional activity. An entrepreneur is any natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their independent professional or commercial activity.

2. Contract Language, Subject Matter of the Contract

2.1 The contract language is German.

2.2 The subject matter of the contract is the sale of goods. The essential characteristics of the goods can be found in the respective product description in our online store.

3. Ordering Process, Correction Options, Conclusion of Contract

3.1 The presentation of goods in our online store does not constitute a legally binding offer, but merely an invitation to place an order.

3.2 Before submitting your order, you may review, modify or remove the goods selected by you in the shopping cart at any time. After clicking the button “Proceed to Secure Checkout”, you will be guided through the ordering process and asked to enter your data as well as select the shipping and payment method. On the final overview page, you have the opportunity to review all information once again and correct it using the provided correction functions. The ordering process can be cancelled at any time before submitting the binding order. By clicking the button “Place Order with Obligation to Pay”, you submit a binding offer pursuant to section 3.3 of these Terms and Conditions.

3.3 By submitting the order, you make a binding offer to conclude a purchase contract for the goods selected by you. Receipt of your order will be confirmed immediately by email. This automatic confirmation of receipt does not yet constitute acceptance of your offer.

3.4 The contract is concluded as soon as we accept your order by separate email or dispatch the ordered goods to you. Upon acceptance or delivery, you will receive the contract text (consisting of the order, these Terms and Conditions and the invoice). The contract text is stored by us in compliance with the applicable data protection regulations and will be sent to you again upon request.

3.5 After conclusion of the contract, an order number will be assigned to your order. This number will be communicated to you and serves to identify your order. When contacting us regarding an existing order, the order number must be provided.

3.6 Should we be unable to accept your offer, we will inform you thereof without undue delay by email. Non-acceptance may occur in particular if the goods are unavailable, unforeseen delivery obstacles exist or an error in the price or product description has occurred. Any payments already made will be refunded immediately using the payment method selected by you.

4. Prices, Shipping Costs, Return Shipping Costs

4.1 All prices stated are final prices and include the applicable statutory value added tax.

4.2 In addition to the stated prices, shipping costs may apply. These will be clearly communicated to you no later than during the ordering process.

4.3 If you as a consumer exercise your statutory Right of Withdrawal, we will reimburse the costs of delivery. Reimbursement will be made up to the amount of the least expensive standard delivery method offered by us. Consumers shall bear the direct costs of returning the goods unless otherwise agreed.

4.4 In the event of a return due to a defect in the goods or an incorrect delivery, we shall bear the return shipping costs. In this case, we will provide you with a return label upon request.

5. Payment Methods

We accept the payment methods offered in the online store, in particular payment by credit card (e.g. Visa, Mastercard), Apple Pay, Google Pay and PayPal. The respective payment method will be charged during the ordering process according to the selected payment method. We reserve the right to exclude individual payment methods in specific cases.

6. Discount Codes and Promotional Codes

6.1 Discount codes and promotional codes may only be redeemed within the specified promotional period and under the respective stated conditions. Unless expressly stated otherwise, discount codes cannot be combined and may only be redeemed once per order. Cash payment or subsequent offsetting is excluded.

6.2 Discount codes may be linked to a minimum order value. If the order value subsequently falls below the required minimum order value due to a (partial) return or cancellation, entitlement to the discount shall cease retroactively. In this case, the corresponding discount amount will be taken into account during reimbursement.

6.3 If you as a consumer exercise your statutory Right of Withdrawal, only the purchase price actually paid, taking into account any redeemed discount code, will be reimbursed. There is no entitlement to the reissue of the discount code.

6.4 In the event of justified suspicion of abusive use of discount codes, we reserve the right to exclude the redemption of further discount codes in individual cases or to reject orders. Statutory rights of customers remain unaffected.

7. Free Items and Add-ons

7.1 Free items or add-ons are granted exclusively within the framework of separate promotions and only while stocks last. Free items are not available for separate purchase.

7.2 Insofar as receipt of a free item is linked to a minimum order value or the purchase of certain items, the free item must also be returned in the event of a (partial) return if the requirements for receipt cease to apply due to the return.

7.3 If the free item is not returned, we reserve the right to take its objective value into account in the reimbursement.

8. Shipping, Delivery Conditions, Transfer of Risk

8.1 Information regarding delivery times and any delivery restrictions can be found in the respective offer or in our Shipping Policy.

8.2 Delivery shall be made to the delivery address specified by you during the ordering process within the delivery area offered by us. Unless otherwise stated, shipment shall be made by parcel delivery. Partial deliveries are permissible insofar as they are reasonable for the customer.

8.3 If you are a consumer, the risk of accidental loss and accidental deterioration of the goods shall pass to you upon handover of the goods.

8.4 If you are an entrepreneur, delivery and shipment shall be made at your risk.

8.5 If delivery of the goods fails for reasons for which the customer is responsible (e.g. incorrect delivery address, failure to collect after delivery attempts), we may charge the customer for the reasonable additional costs incurred as a result.

9. Liability for Defects, Limitation Period

The statutory warranty rights shall apply.

10. Dispute Resolution Procedures before Consumer Arbitration Bodies

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

11. Right of Withdrawal

As a consumer, you are entitled to a statutory Right of Withdrawal. Further information can be found in our Right of Withdrawal Policy.

12. Our Right of Withdrawal from the Contract

12.1 We are entitled to withdraw from the contract if, despite setting a reasonable deadline, you fail to perform required acts of cooperation.

12.2 If we withdraw from the contract in the aforementioned cases, we will reimburse any payments already made for goods not delivered without undue delay.

13. Customer Service

If you have any questions, concerns or complaints regarding our products, you may contact our customer service. Customer service can be reached by email at service@fehn.de as well as via the contact form.

Further contact options can be found in the Imprint.

14. Data Protection

The Processing of personal data is carried out in accordance with the applicable data protection regulations. Further information can be found in our Privacy Policy.

15. Applicable Law, Place of Performance, Place of Jurisdiction

15.1 German law shall apply. For consumers, this shall only apply insofar as the protection granted by mandatory provisions of the law of the state of the consumer’s habitual residence is not withdrawn.

15.2 The place of performance for all services arising from the business relationship with us as well as the place of jurisdiction shall be our registered office, provided that you are a merchant.

15.3 The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded.